Lahore Airport Special Assistance

When booking

Describe the complete journey

• How far the passenger can walk and whether stairs are possible.
• Whether help is needed through check-in, security, immigration or baggage claim.
• Whether assistance is needed to reach the aircraft seat.
• Details of a personal wheelchair, battery, medical device or service animal.
• Any connection where assistance must continue.

Confirm the request

Check before travel day

Ask the airline to confirm that the assistance request is attached to every relevant flight. Reconfirm after a schedule, flight-number or operating-airline change because the original service request may need to be transferred.

Carry the airline confirmation and any required medical form or certificate.

Personal mobility aids

Give the airline technical details

For a wheelchair or mobility aid, provide its dimensions, weight, folding method and battery type. Battery-powered equipment can require advance notice and dangerous-goods checks; the airline decides how it can be carried.

Label detachable parts and keep the operating instructions available. Ask where the aid will be returned on arrival.

Medical needs

Separate airport first aid from fitness to fly

The current PAA aerodrome record lists first-aid treatment, rest rooms and two ambulances at Lahore Airport. The official airport page also directs passengers to a facilitation counter, a “For Your Help” team member or the PAA Medical Inspection room / clinic.

This does not replace airline medical clearance. Contact the airline in advance for oxygen, onboard medical equipment, recent illness, surgery or any condition that may affect safe travel.

At the airport

Identify the request at check-in

Arrive within the airline's stated time and tell check-in staff that assistance was booked. Official guidance recommends reaching Lahore Airport two hours before domestic departures and four hours before international departures.

If the service is not present, show the confirmation and ask the airline supervisor or an airport information desk for help.

Sensory and non-visible needs

State the practical support required

Tell the airline if the passenger needs escort assistance, spoken or written instructions, help navigating queues, extra time or support because of a visual, hearing, cognitive or non-visible condition.

Airline crew and airport staff cannot always provide personal-care or medical-attendant services. Ask what is included and whether a companion is required.

Arrival at Lahore

Plan the handover point

Confirm whether assistance continues through immigration, baggage reclaim and customs and where the passenger will be handed to the person meeting them. Pickup drivers should allow extra time and monitor the flight before approaching the airport.

Check Lahore Airport arrivals →

Urgent help

Do not rely on a web form in an emergency

For an immediate medical or safety problem at the airport, alert nearby uniformed airport or airline staff so the on-site response can be activated. A complaint or email is appropriate for follow-up, not emergency dispatch.

Keep essential medicine and medical documents in hand baggage within airline and security rules.